12 leading marketing tools for Facebook Fan Pages

19 Jul

A helpful list of some of the more well known third party Social Media Marketing and Monitoring (“SoMeMaMo”) tools available for running marketing campaigns on Facebook:
  1. Awareness -  broad social media marketing tool
  2. Buddy Media - complete package including apps for tabs
  3. Clearspring - container app for brand content
  4. Context Optional –  Complete package including apps for tabs
  5. Conversocial - fan page moderation
  6. Gigya – container app for flash content
  7. Involver - tab apps and amp campaign management hub
  8. Liveworld -  ”discussion forum” moderation tool now offering moderation on Facebook walls
  9. Sendible – publishing platform
  10. SocialTalk - Syncapse’s enterprise publishing tool with tracking
  11. Spredfast - publishing platform
  12. Wildfire - brand promotions app
It’s still too early to point to a runaway winner but I hope this list helps you in your own search for a great tool to run your marketing campaign.
At Nudge we can either integrate your campaign with one of the tools above or  create a bespoke solution. Bespoke solutions, like a dedicated CMS, while more expensive, offer better integration into a companies processes and allow greater campaign  flexibility.
Feel free to suggest further packages  in the comments below.

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Nudge win London Hackathon as judged by Mark Zuckerberg

15 Jul

Toby, Mark, Iskandar and Geoff at the Facebook Garage London

Ever tried to go to a Facebook party and found the tube lines were down? Our entry in the recent Facebook Developer Garage London Hackathon saves you the pain.

The hackathon gave us 5 hours to write a cool Facebook app that used the new Open Graph API Facebook recently unveiled.

TubeWarning (http://www.tubewarning.com) checks your Facebook events and two hours before an event checks the tube lines for you.  If they are down you get a nice email telling you what the problems are. Nice, simple and it just works.

Mark Zuckerberg said to me the next day “I told David Cameron about your app this morning, and he thought it was pretty cool!”.

Cool indeed. Thanks Mark!

Toby presents on stage

Tube Warning in action - thanks to the winning team which consisted of Pankaj Naug, Rafal Wieczorek and Steve Folkes.

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Facebook Credits will be everywhere… how to get your business ready!

7 Jul

Kids can soon update Facebook credits at Coinstar machines thanks to Rixty

Facebook Credits, the virtual cash associated with your Facebook account, has that frightening 3 m’s mix we see in the biggest technology hits:

  1. momentum, it’s hardly even out of R&D (still available only to beta partners) but companies like Rixty are building it into Coinstar machines for kids to gain virtual credit with real pocket money.
  2. monopoly, you can’t compete with it – it’s an easy extension of Facebook’s 500 million user near monopoly of the social graph.  No other payment platform could build that many users so quickly.
  3. meliority, it’s better than the rest. The smooth payment system (a few clicks) contrasts sharply with the “leave the shop, pay at the bank, return to the shop” payment experience we’ve come to expect. Some early adopters like Crowdstar have seen an ARPU jump of 50% despite the 30% transaction fee Facebook charge.

So what should we do to be ready you cry? Well you might want to start by requesting a copy of Nudge’s white paper on “the next online payment revolution – how Facebook credits will affect your business and how you can be prepared”.

Open Graph Explained

1 Jun

Could the web be better? That’s a question we technology people keep asking.
The answer is invariably yes.
For each tech company “better” means something different.
If you’re Google then knowing where you are (“geolocation”) will allow them to give you better search results – “Pizza” for example brings you your local Pizza shop rather than Domino’s in San Francisco.

The Open Graph uses Facebook to connect you to more than just people

If you’re Apple then a better form factor to view web pages might help – so they bring us the Ipad.
And if you’re Facebook then the web might be better if it were more like Facebook… which brings us to “Open Graph“.
Graph is the term Facebook uses to describe our connections with each other – my relationship with you is one link in the “social graph”. But social relationships aren’t the only interesting links – what about between me and the companies I like (“brand graph”) or me and the films I like “movie graph” or even me and news articles “news graph” – in fact you could put just about any object in front of the word graph and it might be worth recording.
Of course this is something companies have been doing for a while – lovefilm tracks what films I like, Digg records the news articles I like. However what is new is Facebook’s centralisation of this information.
Any “open graph” information is centralised in your Facebook account. And this is why the Facebook privacy debate just got hotter – it’s becoming more than just my social life at stake when someone looks at my Facebook account data.
Each time I “like” a movie at IMDB, like a restaurant on Yelp, or even like a news article on the Nudge blog a consequent story appears on my Facebook wall. Toby just liked Iron Man 2 for example.

Open graph Likes appear on your Facebook wall for friends to see

Friends will see the story in their news feeds and click on the link will be taken to the web page I was just on, whether it be IMDB, LoveFilm or the Iron Man website.
So for each of us, figuring out how to use open graph in our business should be an item at the top of our  agenda – what services or products will make good objects on the open graph? What will customers like to like? What does it mean for our objects to be connected to the graph? What messaging do we want to push to people who like our objects?
And what’s the end game for Facebook in all this – why all this bother in mapping the whole graph, not just the social one? I think it’s all about search.  Because, as Facebook have discovered, we’re more interested in what our friends think than what an arbitrary authority (eg. Yahoo’s web directory ) or other web pages (Google’s page rank) think would be the right answer.
Now when my friends search for the best film to see on Facebook they’ll discover that I liked Iron Man 2 and that might be all they need to tip them to go and see it.

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Wake up Britain! Look at the tip of the iceberg! The BNP might be winning the Facebook war.

14 Apr

I appreciate this is controversial post but in measuring social media success we measure fan engagement.

That means not just number of fans, but how active those fans are on a campaign page, in particular how much do they comment?

Lets take a look at the data.

If we rank the political party pages BNP, Conservative, DUP, Green, Labour, Liberal Democrats, Plaid  CymruSNP,  UKIP by fan page, a reassuring and expected ranking appears:

Facebook Fans of main UK Political Parties at 12:40pm on 14 April

The big three appear to be winning, the little parties are seemingly down where they “belong”.

However, if we count wall posts by fans in the last hour, the  picture is quite different:

Fan wall posts on main UK Political Party Facebook Pages at 12:40pm on 14 April

The data is startling – if we measure fan engagement – the amount Facebook users are commenting and engaging with a campaign – BNP emerges as a major contender for public opinion.

Despite that their 17 fan posts were generated by only 6 people, there is still cause for concern.

On their own page the BNP are driving a political message that is causing reaction and generating debate. Something the other smaller parties seem unable to do and the bigger parties only just manage. As we know on Facebook – the more social actions we can activate (whether positive or negative) the more a campaign message spreads automatically across the social media machine.

At one level, Facebook is an invisible platform, you can’t see the private debates being held between friends but the more user generated posts, the more the BNP related content is spreading across the platform. Think of fan posts as the “tip of the iceberg”….

We need to wake up and engage with the issues that are bringing BNP votes and provide real solutions that are not just papering over the cracks.

Facebook’s own Democracy UK page is a good place to start, maybe with the Ministry of Mates application:

The Ministry of Mates app creates socially remixed stories on Facebook

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5 ways to withdraw / pull down / close / end your Facebook application social network campaign

23 Mar

Quiztastic's close down image is a test card from TV days

Quiztastic's close down image is a test card from TV days

So it’s been a great advertising campaign, you created a lovely application on Facebook, you got the engagement and results you wanted but now it’s time to tell the users the party is over.

So, what should you do? Our top five tips are worth remembering

1. Migrate the users to a permanent fan page

You might have 10s of thousands of users and potential customers of your next campaign – send them an email to get them to join your fan page

2. Reverse into the app shell

Like “shell companies” on the stock exchange you can use your existing application key to turn it into a new application. This should be a sensible change – users of Nudge Social Value Index may be happy to automatically become users of Nudge Enhanced Social Value Index but not to a random dating app (this practice is what LOL apps got shut down for in 2008)

3. Close the app to external users by pushing it back into Sandbox mode

It may be helpful just to close the app to external users, your own staff and development team may want to continue to refer to it. Rather than deleting entirely why not simply make the app invisible.

4. Just remove the app from the directory and close the viral loop

Less severe than removing from Sandbox you can take the app off the Facebook directory and close the viral loop options (share buttons and feed stories) – this will effectively limit the application to your current user base

5. Put up a “sorry we’re closed” notice

Why not do as Playfish have done with Quiztastic – just say “sorry this service is no longer available”. Nice and clear and friendly – it’s also a nice opportunity to invite your users somewhere else

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The Social Media Machine and World Forum Workshops

17 Mar

Geoff giving his workshop to another packed crowd at the Social Media World Forum in London

Phew what a conference! 3 workshops and a keynote later – everything is now up on the web. Here are the links:

Keynote - how the social media machine has already taken over, how the Facebook stream works to bring you your most interesting personalised daily newspaper and how we need to stop seeing social media as a fad and to change our language accordingly.  (text / slides)

Workshop 1 – How to Market your brand / run a social media campaign on Facebook – tips and checklist from the experts(!) (slides)

Workshop 2 - Learnings from successful campaigns – mainly my learnings from campaigns I’ve run that worked. (slides)

Workshop 3 – Geoff Hughes’ whistle stop tour of ROI and ways to measure it on Facebook (prezzy)

Workshop 4 – The Viral Loop – signposting key techniques on leveraging a viral loop (slides)

Enjoy! Please do let me know what you think of the keynote….

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Facebook Credits changes the game for micropayments

12 Mar

Media execs have been stressing for years over a way to charge for online content (that’s newspaper articles and video clips to you and me) on a per article basis – hence the term “micro-payments”.

Facebook credits looks set to change the game. Check out my opinion piece on this (and a rather fancy tour of my Happy Island) over at MediaTel

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Social media in UK elections

8 Mar

Generated Tory poster (joke)(fake Dave Cameron poster courtesy of AndyBarefoot.com)

Just as brands battle it out for audiences online – now so do political parties. Check out my opinion article (which doesn’t include fake posters I’m afraid) over at New Media Age.

My predictions were:

* Higher turn out

* Local issues increase in importance

* Key place to sway younger voters

What do you think?

UPDATE 10 March 2010 – I erroneously referred to Joe Trippi as Obama’s online campaign manager for the 2008 election – this title should instead have gone to Chris Hughes

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